Returns
Frequently Asked Questions
Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am - 6:00 pm EST and Friday 9:00 am - 3:00 pm EST
Customer Care: customercare@rebeccaminkoff.com
Call Us: +1 888-551-2701
Domestic Returns
We’re sorry your order didn’t work out. All orders must be returned within 30 days of purchase for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of Rebecca Minkoff. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email.
International Return Policy
We’re sorry your order did not work out. While we welcome your return, we unfortunately do not cover the cost for international return shipping. All orders must be returned within 30 days of purchase for a full refund. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. You will not be refunded for importation fees. Returns that do not meet these requirements are accepted at the discretion of Rebecca Minkoff and subject to a $10 return fee. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email. Your financial institution may take up to 10 business days to post the refund to your account.
Exchanges
At this time, we do not accept exchanges. If you need a different color, item or size, we recommend ordering the desired size while it is still in stock and returning the order(s) as needed. Returns that do not meet the above Domestic and International Return Policy requirements are accepted at the discretion of Rebecca Minkoff and subject to a $10 Return fee.
Final Sale
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on rebeccaminkoff.com or uriminkoff.com.
Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions. No price adjustments on previously placed orders.
Some things don't work out. We get that! All orders must be returned within 30 days of purchase for a full refund.
To start a new return, click here.
Once your return begins processing, you will receive a confirmation email.
Please note that free return shipping labels are not included in international orders. If you wish to make an international return, please contact customer service at customercare@rebeccaminkoff.com.
To track the status of your return, refer to your confirmation email from Narvar.
Once we receive your return, please allow 7 - 10 business days for your refund to process. Refunds are administered to the same form of payment originally used for purchase. Due to varying processing times between payment providers, please note that refunds can take up to 10 working days to show on your account.
When your return and refund are fully processed, you will receive a confirmation email from Rebecca Minkoff Customer Care.